Our goal is to ensure complete satisfaction with our products. And, while we take great care in packaging your order for a successful delivery, accidents do happen. In all instances where a product is imperfect or damaged, please contact us for complete instructions on how to return the merchandise and receive a replacement. Please have your order number ready and call us at 469-759-0108 or email us at firstname.lastname@example.org.
We will accept returns for a full refund, less shipping costs, within 30 days from the date of purchase. The date of purchase is the date your order was shipped out. The items to be returned or exchanged must be unused, in their original condition, in their original box and properly labeled.
We are not responsible for shipping charges incurred to send the product back for return or exchange. We reserve the right to charge a 15% restocking fee on returns on orders over $1,000. There are no exceptions to this policy.
All credits for returned merchandise will be issued back on the same credit card on which the order was initially charged.
BREAKAGE IN SHIPMENT
We accept the responsibility for breakage during shipment to our customers. However, it is important that you notify us immediately upon opening the package if there are any broken pieces. Also, please keep all packaging materials from the shipment. Once you notify us of the breakage, we will replace the broken items at no cost.
If you have any broken pieces in your shipment, please e-mail a picture of the damaged item(s) to email@example.com and note your name, order number and items broken. We will contact you with replacement instructions the next business day.
RETURNING A PRODUCT YOU RECEIVED AS A GIFT
In the event you receive a gift and do not want the product after it arrives, you have 30 days from the date of purchase to return the product - at your expense - to us in the original packaging. Within 14 days of receiving the product in original condition, we will replace the item with an item of equal value to the original amount charged for the product. Any shipping costs related to the original order and/or the return of the order will not be refunded. Please email us at firstname.lastname@example.org and note your name, order number and name of gift giver.
IMPORTANT: For your protection, we recommend that when shipping products back to Ox & Dove, you use a delivery service that provides a tracking number (i.e. USPS, UPS, DHL, Fedex). Except in instances where the item delivered was in error or was faulty or damaged, the customer is responsible for the expense of returning the goods to Ox & Dove. This does not affect your statutory rights. Additionally, Ox & Dove cannot provide credit or replacement for packages lost during return shipment if proof of delivery is unavailable.
If for any reason you need to cancel an order after submitting it, please call 469-759-0108. Keep in mind, if your order has already been processed (i.e. packed and shipped), it may be too late to cancel or change the shipment. However, you can return the order once it is received. In the event you refuse an order after it has been shipped, you will be responsible for any shipping charges related to that order.
Promotional offers are not valid on previous or pending purchases and cannot be combined with other offers. All sale merchandise available while supplies last. Ox & Dove reserves the right to cancel any order due to unauthorized, altered or ineligible use of discount and to modify or cancel any promotion due to system error or unforeseen problems.
PRODUCT RETURNS SHIP TO
Innovative Business Solutions
Attention: Ox & Dove
800 Railhead Road, Suite 316
Ft. Worth, Texas 76106